Vendor Policy

1. Refund Policy: We understand that circumstances may arise that lead to reconsideration of your plans. However, please be advised that we do not offer refunds or credits under any circumstances. This policy ensures consistency and fairness for all our customers.


2. Event Cancellations & Rescheduling: In the rare event that we must cancel or reschedule an event for any reason, rest assured that your payment will not go to waste. Instead, it will be promptly credited to a different upcoming event. No refund will be issued. We are committed to ensuring that you receive the full value of your investment with us. 

3. Vendor Cancellations and No Shows: Vendor cancellations or no shows will result in the forfeiture of your deposit/payment. This means NO REFUND OR CREDIT. We understand unforeseen circumstances may arise, but due to the extensive planning involved in our events, this policy is in place.

4. Changes in Market Dates: If the Organizer needs to change the date of the Market and Vendor cannot participate on the new date, Vendor's participation fee will be credited towards a future Market date. Refunds will not be provided.

5. Code of Conduct: We expect all attendees, vendors, and exhibitors to maintain a high standard of conduct. This includes respecting others, the venue, and exhibiting professional behavior throughout the event.

6. Photography and Recording: Please be aware that event staff may record vendors for marketing and promotional purposes. Your attendance constitutes acceptance and release of your image for such purposes, except where prohibited by law.

7. Force Majeure: In unforeseen circumstances such as natural disasters impacting event scheduling, refunds will not be provided. However, payments will be credited toward a future event.

8. Vendor and Exhibitor Policy: Vendors and exhibitors are expected to arrive on time, actively participate, and adhere to professional and respectful behavior throughout the event. Early breakdowns are not allowed.

9. Early Breakdown:
Early breakdowns or leaving halfway through the market will result in an additional fee equivalent to the booth fee.

10 Failure to Check-In
Failure to check-in with a market coordinator will result in a $50 fee. Please ensure you check-in prior to proceeding into the market area.

11. Accessibility Policy: We are committed to inclusivity and ensuring our events are accessible to individuals with disabilities. We strive to provide accommodations and support to make our events as accessible as possible. Please contact us in advance for specific accommodations or refer to our Accessibility Statement for more information.

12. Review of Booth Appearance Guidelines:
The Vendor agrees to thoroughly review the booth appearance guidelines, which will be emailed to them upon confirmation as a vendor. The Vendor acknowledges that failure to comply with these guidelines may result in restrictions on their participation in the event, including potential removal without reimbursement.  

 

Chargeback Policy

To ensure our chargeback policy is strictly enforced:

  • Your payment of the vendor fee acts as your agreement to our vendor policies located in your application and day-of participation agreement, including, but not limited to, our no refunds policy, no show policies, early break down policies, and others. 

  • Vendors will receive a detailed Participation Agreement outlining policies, which must be signed and returned.

  • Evidence Collection: Detailed records, including signed agreements, booth photos, and event logs, will be maintained to dispute any chargebacks.

  • Vendors initiating chargebacks will be contacted directly, and evidence of your agreement to our no refund policies will be submitted to dispute claims. Vendors with unresolved issues will be excluded from future markets. 

  • Zero Tolerance for Chargebacks: Vendors initiating chargebacks will face immediate and permanent exclusion from all future events.

  • Administrative Fee: A $50 administrative fee will be charged for contested chargebacks. This fee covers the time and resources required to resolve the dispute.

  • Legal Action: Vendors who file chargebacks may be subject to legal action to recover costs and damages.

 

Foot Traffic and Sales Disclaimer

The Makers Hive Market and its affiliates do not guarantee any specific levels of foot traffic, engagement, transactions, or sales to any vendors or participants attending our events. While we strive to create vibrant and successful gatherings, the nature of attendance and purchasing behavior is subject to various external factors beyond our control.

Our role is to facilitate an environment conducive to networking, engagement, and commerce. However, we cannot guarantee the volume of attendees or attendees’ purchasing decisions. Factors such as weather, market conditions, or any number of circumstances may influence attendance and sales.

We encourage vendors and participants to consider these uncertainties while participating in our events. We are committed to supporting all attendees by providing a platform for interaction, promotion, and exposure within our events' scope and capacity.

By participating in our events, vendors and participants acknowledge and accept this disclaimer regarding foot traffic, engagements, transactions, and sales.